Policies

Cancellation Policy

Toccare loves serving you and meeting your treatment needs. However, please remember and be mindful that your scheduled appointment time is just for you and only you. If you do not arrive for your scheduled appointment time or cancel without a proper 24-hour notice, our estheticians / therapists miss out on the opportunity to be of service to another guest. Our cancellation policy is that we require a credit card to hold all appointments. Failure to provide us with 24 hours notice will result in a charge being applied to your saved card on file. This charge will reflect the total amount for the missed service(s).

Clients who book multiple services are required to pay a 50% deposit at the time of booking. If the appointments are cancelled without a proper 48-hour notice, the deposit will become nonrefundable and shall be applied to the services missed.

Return Policy

We do not accept returns, offer exchanges, or provide refunds on any product that has been opened/used. We can provide an exchange or store credit for unopened products that are brought back within 14 days of the purchase date. In the event that a reaction has occurred to a particular product, we can help facilitate a conversation between you and the brand directly. All make-up products are final sale.

Gift Certificates

All gift certificates that were purchased prior to December 1st, 2024, including ones purchased online, will expire one year from the date of purchase. All gift certificates purchased after this date do not expire.